Frequently Asked Questions

Everything you need to know about your Poppy Playtime gear.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to follow your package's journey.

What is your return policy for apparel?

We accept returns on unworn and unwashed clothing within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.

Are these official Poppy Playtime products?

Yes, this is the official store. All merchandise, including our exclusive fashion lines, is authentic and licensed by Mob Entertainment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.